Frequently Asked Questions

Printhru is your trusted partner for high-quality custom print products and marketing materials. We specialize in business cards, brochures, banners, promotional items, and more. With years of experience and state-of-the-art printing technology, we help businesses of all sizes create professional marketing materials that make an impact.

We offer a comprehensive range of print products including:

• Business cards and stationery
• Brochures, flyers, and postcards
• Banners and signage
• Promotional products and branded merchandise
• Packaging and labels
• Trade show materials
• Custom apparel

Yes! Our experienced design team can help bring your vision to life. Whether you need a complete design from scratch or modifications to existing artwork, we're here to help. We also offer free design templates and online design tools for many of our products.

Ordering is easy! Simply browse our products, select your specifications (size, quantity, paper type, etc.), upload your artwork or use our design tools, and add to cart. You can review your order, apply any discount codes, and complete checkout securely online. We'll send you a confirmation email with your order details.

Minimum order quantities vary by product. Many of our products have no minimum, while others may require a minimum of 25, 50, or 100 pieces. Check the product page for specific minimum order requirements. We also offer bulk discounts for larger quantities!

Absolutely! The more you order, the more you save. Our pricing automatically adjusts based on quantity, and you'll see the per-unit price decrease as you increase your order quantity. For very large orders or ongoing business, contact us for custom pricing.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and for established business accounts, we offer net payment terms. All transactions are processed securely through our encrypted payment gateway.

We accept PDF, AI, EPS, PSD, and high-resolution JPG or PNG files. For best results, we recommend submitting print-ready PDF files with fonts embedded and images at 300 DPI or higher. Our team will review your files and contact you if any adjustments are needed.

Production times vary by product and quantity. Standard turnaround is typically 3-5 business days after artwork approval. We also offer rush production options (1-2 business days) for an additional fee. Shipping time is separate and depends on your chosen shipping method.

Yes! We provide a digital proof for your approval before we begin production. You'll receive an email with a PDF proof showing exactly how your product will look. We won't proceed with printing until you approve the proof, ensuring you're completely satisfied with the design.

Your satisfaction is our priority. If there's an error on our part or you're not satisfied with the quality, we'll reprint your order at no charge. Please review our full refund and returns policy for complete details. Contact our customer service team within 30 days of receiving your order.

We ship throughout the United States and internationally to most countries. Domestic shipping is available via USPS, UPS, and FedEx. International shipping options and rates are calculated at checkout based on your location.

Shipping costs are calculated based on the weight, size, and destination of your order. You'll see exact shipping costs at checkout before completing your purchase. We offer free ground shipping on orders over $100 within the continental US!

Yes! Once your order ships, you'll receive an email with tracking information. You can track your package in real-time through the carrier's website. You can also log into your account on our website to view all your order statuses and tracking numbers.